Mayflower Inn & Spa, Auberge Collection

Our stay at the Mayflower was amazing! Super relaxing, very cozy, and just what we needed. Food options are limited but big cities are close by for a dinner. Thank you for a wonderful stay!

We had the most amazing stay at the mayflower!! Super relaxing and the spa in amazing. The staff are so attentive and helpful. Food was delicious and we had so much fun doing s’mores. Will definitely be back!

Exceptional hospitality at it's finest. If you want to be spoiled, look no further. This is the place to go. We were surprised and delighted with countless examples of thoughtful attention to detail. We loved exploring the grounds and gardens, indulging at the spa, and settling into cozy nooks with books and games. The restaurant and bar nourished us throughout our stay. We can't wait to go back and experience this magical place through all the seasons.

What a wonderful stay! The service, food and spa are top notch; the location is beautiful and the area has a lot to offer. The chef, Luke, told us he arrived there 3 months ago and boy, has he hit the ground running! He is a really friendly, down-to-earth guy and his food is phenomenal! Our server, Brandon, went above and beyond to create a special dining experience. With him, you’ll be in good hands. His knowledge of food in general, recommendations for dishes, and suggestions for possible modifications to dishes all bring the dining experience to the next level! Layla and Eric at the front desk go above and beyond with their friendliness, ability to anticipate needs, and attention to detail. I was very impressed with this hotel-and that’s saying a lot, because I’ve stayed in many hotels/inns all over the world! Go to this magical place-you won’t regret it. A small suggestion for the restaurant: A place of this caliber should offer fresh squeezed orange juice or another quality orange juice, not whatever Minute Maid grossness is being offered at $10/glass. Sorry, but true :)

I worked with the Mayflower as a contractor for a wedding and I've never had such a great staff at a venue. Eric, Andrew, and Layla were incredible at managing parking, helping me manage 7 35 passenger busses for drop off and pick up smoothly. Jackie at the front desk was also incredible at making sure I lost no time getting a lay of the land so I could manage transportation for the wedding. Incredible staff

In December our company celebrated the holidays with an overnight retreat at The Mayflower. From the first arrival to the final departure, the level of care, thoughtfulness, attention to detail, kindness, etc. was extraordinary. Far beyond the beautiful venue, wonderful accommodations, memorable spa treatments, and delicious food, what I’ll truly remember most were the constant smiles I saw from everyone staff member with whom my team and I interacted. We felt remarkably welcomed and genuinely cared for. Our events were well-planned and flawlessly delivered. The Mayflower is a truly special place - and those who work there are a truly special team. Many thanks!

The spa treatments were incredible. I did a 90 min Thai Massage and felt like a million dollars in a zen cloud. That was the ultimate. Then relaxing in the whirlpool / hot tub? Bubbles weren’t working : / but it was a beautiful room with lots of plants and cool tile plus the water was outrageously hot which was so nice to relax in. The steam sauna and lap pool were a perfect day as we had rain and grey skies. Actually it was just grey out but the outdoor pool wasn’t open : / so the sauna and hot tub made up for it. Plus there is a cedar sauna a few steps away from the spa overlooking a pond you just have to reserve a half hour. The rooms and deco was a bit antiquated New England style for my liking but the service and beautiful landscape was worth it. Lots of amazing restaurants are near by and the women at the front desk were most helpful in getting us reservations in town every night and they were great dining experiences. To summarise, the spa and wellness center were very nice and worth it.

My wife and I recently stayed at the hotel for a three day weekend. We absolutely loved the hotel and the location and the facilities. What a wonderful getaway from New York City that you can drive to in less than two hours. We thought the staff was friendly and very helpful. Rooms were huge and accommodations absolutely top tier. Spa was fantastic and the food in the restaurant were excellent. Wait staff in restaurants awesome fantastic. The one thing they do need to work on is training of the staff, which was not entirely uniformly five star. The biggest nit I had was that I purchased a package with extras from my travel agent which included an upgraded room upon arrival if it was available as well as included breakfast and a $100 resort credit. NONE of none of these upgrades/credits were honored by the hotel until I had to point them out very explicitly after they failed to honor them. This is entirely unacceptable for a property of this caliber. Particularly, when I arrived at check in, I pointed out to the front desk person, a very nice young woman who is heading to law school, that I had purchased this package from the travel agent which includes a room upgrade upon arrival and she smiled at me and said no problem. And then she proceeded not to upgrade me. I then had to open the hotel’s website on my device and point out to her that the upgraded room was available for booking. I then had to call my travel agent. The front desk lady then went back into the management office and came back and only then offered us the upgraded room. She was nice and polite about it, but it’s unacceptable after reminding her upon arrival that we had the room upgrade for the hotel not to have honored it without me reminding her that they actually had the available room as demonstrated by the Internet. Similarly, after a checked out of the hotel, I asked for the bill to be emailed to me. When I got home and received the bill, I realize the hotel had honored neither the included breakfasts or the $100 resort credit. I had to call the hotel and my travel agent to get them to add back these credits onto my bill. Again, given that I had paid considerably extra for this upgrade package that is unacceptable. The hotel did not honor it without me having to point out that they had failed to do so. I don’t know if this is a deliberate policy (and I doubt it is) but rather a lack of training of some of the employees. Another miss was when I went to the spa. I noticed that the door (which is incredibly heavy) to the men’s locker room had a doorstop/hinge that had failed and was causing the door suddenly halfway through its travel to slam shut hard, which could easily strike faces or the back of the heads of the customers entering the locker room, resulting in severe injury. I reported it immediately to the spa desk staff. Incredibly, they did nothing about it because I came back the next day, and the problem was still there. Fortunately, I was able to find the spa manager, who to her credit had it rectified immediately. Similarly, when we arrived to the spa, we were marched by the spa front desk attendant (the same one who failed to act on my report of the broken hinge on the men’s locker room door in the spa) right out to the outdoor sauna for our appointment without being given a towel or robe or anything like that and the sauna is like 120°. Kind of surprising and way beneath the level of service, I would expect that a hotel of this caliber and price. Again, the hotel facilities, rooms, restaurants, grounds, location, staff were all lovely. But there were some details/training issues which I wouldn’t expect in a hotel where I was paying an effective rate with spa treatments of over $2000 per night. Would I go back? Of course it’s an amazing place. But they do need to tighten up on the training of the staff for those kind of things. If I pay for an upgrade package, I expected to be honored no questions asked with me, not having to remind them that they failed to honor it before they do.